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In Symantec Endpoint Protection, I want all the logs to be cleared. E.g., in Antivirus and Antispyware Protection Logs, and Risk Log tab, when I select an item and click either Clean or Delete, I got an error message and nothing got cleared. Any workaround?

EDIT: I'm using managed Endpoint Protection, version 11.0.62, OS is Windows 7 64-bit

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Welcome to Superuser. A little more info will help us help you. What operating system are you using? Are you on a managed network (network administrator other than you) or a personal computer? What version of End Point? All of these things matter when it comes to being able to answer your question. –  CharlieRB Apr 13 '12 at 11:33
    
Thank you @CharlieRB, I've updated the question to include such information. –  ryenus Apr 13 '12 at 12:01
    
Forgot to ask if you can post the error message or a screen shot? –  CharlieRB Apr 13 '12 at 13:40
    
If managed client, has the admin set a retention period for logs? –  Dave M Apr 13 '12 at 15:15
    
What exactly is the error message? Is this PC part of a domain, with SEP managed by the domain server? –  Moab Apr 13 '12 at 15:46

2 Answers 2

You can make Symantec Endpoint auto delete the logs by making the logs seem older than 6 months. For this:

  1. Move ahead your system date by 6 months.
  2. Save and restart the system.
  3. Check... all your logs would have already been removed.
  4. Reset your system date to today's date.
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up vote 2 down vote accepted

OK I got it.

I first managed to disable SEP, see http://superuser.com/a/412002/56124, then searched the following places for *.log files, and deleted those relevant log files

  1. %ALLUSERSPROFILE%\Symantec
  2. %USERSPROFILE%\Appdata\*\Symantec

BTW, in Windows 7, %ALLUSERSPROFILE% defaults to C:\ProgramData

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