Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

The whole question is in the title. Details:

  • Main problem with a Western Digital My Passport Essentials III 320 GB.

  • Same with 2 (3 GB) partitions on an internal 120 GB Samsung HDD.

  • OS: Windows 7 32-bit with Kaspersky IS 2012 and ThrottleStop running in the background.

  • No shell modifications. No Boot Screen (if even possible) or anything else.

  • Virus scan with KIS 2012 is clean as well as registry scan with Tune-Up utilities.

  • HDD's confirmed to be working on other computers and I'd ran chckdsk.exe

Any diagnostics or logs you need, just ask.

April 19, 2012 : Bump

share|improve this question

1 Answer 1

Try running chkdsk /f on those drives. Corrupt files can crash explorer, especially if you try to perform any operations onto them. You wrote that you have run it. But was it with /f flag?

share|improve this answer
    
Yes. And I tried the device on other computers; came clean and intact. The problem is with my copy of windows or so I guess. –  Noein Apr 24 '12 at 13:49
    
Disable all shell extensions(hidden as well) using shellexview. And run sfc /scannow with admin privileges from command prompt. Sometimes, there are problems with explorer.exe itself. sfc will fix it. also try reducing KIS security level to "recommended". keeping it to High can cause disk access problems as well. –  tumchaaditya Apr 25 '12 at 2:44
    
But I never said it was on high; it's actually on low for most except some specific modules. I'd already run sfc and it came clean so I'll try shellexview first this time. –  Noein Apr 25 '12 at 9:57
    
ok. also update your windows. windows update does help to solve problems a few times.. Check settings for "File Antivirus" component of KIS. That module scans files as you access a particular folder. –  tumchaaditya Apr 25 '12 at 10:46

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.