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I can successfully load a video clip into a PowerPoint slide, but after I save, close and reopen the file, only the opening image of the video appears with no way to play it.

The Play/pause bar disappears as well.

I was told to trash the appropriate PowerPoint template and reopen the program, but I'm not sure which file to trash and where it sits.

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Which version of PowerPoint exactly? Which template are you even using? One you designed yourself? Can you reproduce this with any video or any template? –  slhck Apr 20 '12 at 17:08

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