We have a desktop machine that appears to go into sleep mode (sleep is set to never in power options). The user can remote into the desktop from her laptop successfully. Yet, when we move the mouse or tap the keyboard...the machine will not respond. She has to restart the machine from her remote session.
I tried a PS/2 keyboard thinking it may be a USB problem, no success. Any ideas?
Specs: dell optiplex 980 with windows 7.