Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I have a HP Laserjet Pro 400 color MFP m475dw. I am running OSX Snow Leopard.

While I was cleaning dust from the control panel touch screen, it spontaneously decided to calibrate the touch screen (when swiping over the screen I probably got extremely (un)lucky). Problem is that I can't find any way to start the touch screen calibration from outside the touch screen control panel and the only way I've found to do a factory reset on the damn thing is through the menus in the touch screen.

Is there a magic dance I can do when restarting the printer to get it back to factory defaults, or better, anyway to start the screen calibration?

Update:

The touchscreen is totally out of whack, meaning that the locations I press on the touch screen don't cause a response in the same location in the printer. This means, for example, that to press "Settings" on the printer means pressing somewhere near the center of the touch screen. This also means that some buttons are (or at least, seem) totally inaccessible.

share|improve this question
add comment

4 Answers

There should be "HP Solution Center" software on your PC that you installed the print drivers on, it can do most everything the touchscreen can do. Use the "settings" button at the bottom of the main screen.

Not sure what you mean by re-calibrate.

Here is the manuals page for that model printer


. enter image description here

. enter image description here

share|improve this answer
    
The touchscreen is totally out of whack, meaning that the locations I press on the touch screen don't cause a response in the same location in the printer. This means, for example, that to press "Settings" on the printer means pressing somewhere near the center of the touch screen. This also means that some buttons are (or at least, seem) totally inaccessible. –  Sami Lehtinen May 5 '12 at 15:04
    
While I am able to configure almost everything via the network, the touchscreen is used to activate functionality, such as "copy" and "scan". This is also a network printer and it should be usable even when my desktop is not powered on. –  Sami Lehtinen May 5 '12 at 15:08
    
The "user guide" I linked to tells how to do a factory reset, but requires using the touchscreen. You might try disconnecting the poser cord, hold the power button down while you connect power back, keep holding it see if it does a factory reset. –  Moab May 5 '12 at 15:47
    
The power button trick doesn't seem to work, just tried it, again. –  Sami Lehtinen May 5 '12 at 17:03
    
If no one else answers, all I can suggest is to sign up and make a post over here...h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413 –  Moab May 5 '12 at 18:38
add comment

I was hopeless and I just clicked both side of the touch screen several times (Middle of both right/left side of the touch screen) as it is shown in the figure until I get a calibrating Setup appeared in the touch screen!

Then I followed the steps (Press on the Dots ● shown on the touch screen) until getting the Home Window of the printer. Hope this will help you :)

share|improve this answer
    
THANKS! After a few printed configuration reports as a side effect, I got the calibration screen as well. I had tried clicking both sides of the screen, but apparently with not enough perseverance :) Now it worked, thank you so much! –  Sami Lehtinen May 28 '12 at 16:20
    
My joy was premature. I do get the calibration screen ok and I get to press the two dots, but the calibration is still out of whack after this step is completed. I guess I have to return the device. –  Sami Lehtinen May 28 '12 at 16:28
add comment

You have to press simultanously on the left side in the lower corner of the black space and on the right side in the middle of the black space, that's the trick I've found out after about half an hour testing! Now it works again!

share|improve this answer
add comment
up vote 0 down vote accepted

With a newer firmware, the calibration is started from the integrated web configuration facility, which can be reached with the HP Utility on OS X, via the "Open embedded web server" button.

From there, navigating to System -> Service, there is a "Start calibration" button. Pressing this gave me the touch screen calibration screen on the printer and it actually worked this time.

HP web configuration

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.