Okay, so I don't want to give away the game because it is in beta currently. But here is the scoop. I have been trolling their forums for quite some time now and quite a few people seem to have had this problem in the past.
Basically everything is working except the chat. In the logs I can find the spot where it says attempting to connect to
chat.gameswebsitegoeshere.com and every time it fails.
On the forums it seems that a lot of people that have had issues similar to this have fixed it by typing:
netsh winsock reset catalog
I have done this 5-6 times and restarted the computer every time. No go. Someone else on the forums has recommended typing:
netsh int ip reset.log hit
unrecognized or incomplete command.
Originally the error log was saying "invalid SRV" along with "connection refused".
I changed my DNS to Verizon
126.96.36.199 from AT&T and that fixed the "invalid SRV". I noticed that sometimes when I first go to a website, it won't load. It will say
Oops! Google Chrome could not find www.popsci.com
then I refresh and it loads.
When I went to reinstall the game when it started trying to download the game files I had to retry 3 times before it actually connected to
I removed Malwarebytes and SUPERAntiSpyware, turned on/turned off Windows firewall. I port forwarded 5222 on my router (5222 is what is used by the chat).
I am running Windows 7 Ultimate. I have a Motorola NVG510 router/modem.