Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I recently have a malware/trojan on my computer Windows 7 OS, and I did this post to get some help

The site's security certificate is signed using a weak signature algorithm! can't access any HTTPS's site

Now what happen is after I use Microsoft Security Essential to scan and detected 4 trojans and I remove them. What happen is after the reboot now it gives me this error

stop: c0000135 the program can't start because %hs is missing from your computer. Try reinstalling the program to fix this problem.

So I did a lots of searches and people mentioning about AVG, but I'm confuse I never even install any program call AVG where the problem could be?

Refer to this blog SOLVED: STOP: C0000135 The program can’t start because %hs is missing. Try resintalling the program

I believe they also have similar problem and they refer that something about the register

The fix for this problem requires a registry edit to remove a reference to the consrv.dll file that was a virus and was removed. Using regedit from the repair console, the following keys required editting:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Session Manager\SubSystems

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Session Manager\SubSystems

The problem is that now I can't even access to my computer what can I do to fix this?

Please help because I have a very important data that I need to at least back up.

Thanks in advance

share|improve this question
up vote 3 down vote accepted

0xC0000135 is defined as STATUS_DLL_NOT_FOUND in WinNT.h and ntstatus.h.

Which means, some critical DLL file has been deleted or has not been installed yet on the system. Usually, this is either the Microsoft Visual C++ Redistributable or the .NET Framework; in case you want to try them, install all versions of them that you can find. All of them should be downloadable from Microsoft's Download Center, you don't need to find anything obscure.

You will more likely want to figure out what DLL file was deleted to get more clue, two options here:

  1. The obvious one, looking in the log of the anti virus scanner what file was quarantained.

  2. The less obvious one, checking which dependencies are missing using the Dependency Walker on the executable that you are trying to launch; which will explain what / why.

In case you are getting a BSOD, read this article which also explains how to figure out the DLL.

In case the DLL is a virus, you will want to remove any refrences to it.

share|improve this answer
Thanks for your answer, but I can't even go to the start up screen how can I scan what .DLL file is missing? – Ali May 6 '12 at 18:07
@Ali: Have you tried safe mode? Alternatively you can try to boot from the Windows DVD and get into the repair console there, which will give you access to at least registry editor to do the task you described in the bottom of your question. Note that I have added one more sentence to my answer. Given that you have mentioned consrv.dll I looked it up and didn't see it being a legitimate file, I don't have it on my system either; thus it might be better to just remove the references to that file. – Tom Wijsman May 6 '12 at 18:11
@Ali: Short instructions: 1. Boot from Windows DVD. 2. Choose your regional settings. 3. Hit SHIFT+F10 to launch the command prompt. 4. Execute regedit.exe 5. Click on one of the HKEY keys. 6. Go to File > Load Hive 7. Load the right hive from C:\Windows\System32\config 8. It will appear as a folder under the current selected HKEY keys given the name you gave. – Tom Wijsman May 6 '12 at 18:13
I've tried with safe mode and not successfully boot the Windows. And I'm not on the registry key editor by going to the System Recovery Options and running the cmd and using command line to regedit but what happen is that the registry key that mention in that blog is no different so I don't know what is the different. – Ali May 6 '12 at 18:14
@Ali: See my previous comment, did you load in the hive? The registry keys are different from the ones on your computer so you first need to load the HKEY (stands for hive key) that you want to access as per steps 5 to 8. – Tom Wijsman May 6 '12 at 18:17

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.