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I am running into a troubling problem, and would like to ask if there are any diagnostic tools that might help. My laptop, a HP Envy 17-3070nr, is locking up if left on for long periods of time. I've checked the System Event Viewer, and cannot seem to find any messages (Errors, warnings) that might give me a suggestion as to the source of the trouble.

I blew away the OS when I first got the laptop, and installed MS Windows 7 Ultimate (64-bit). It has a SSD drive, and about 16GBs of RAM. It also has an Intel i7 processor.

The scenario: I will leave it alone for a few hours, plugged in, with settings for High Performance; the video card switching is disabled, so it's always using the higher-end video card. Additionally, the fans are set to always run. I typically will have a web browser (Chrome or WaterFox) open, and possibly Media Player Classic. When I come back, the screen is on, and I can see the programs / desktop as I left it, but it does not respond to mouse or keyboard input.

Any ideas?

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Are you monitoring temps with software? –  Moab May 9 '12 at 14:11
    
I have not, as of yet. I ran ScanDisk a little while back when I first detected the problem, and have been uninstalling what I thought was possibly some buggy software (HP's program requesting a power state change). It is rather warm, but then, it's an Intel, and it should be idling when I leave it alone. –  user978122 May 10 '12 at 4:10
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1 Answer

up vote 1 down vote accepted

Since it is an HP notebook, you can test the Ram and Memory from the bios.

2 ways to get to the tools.

  1. Use F2 at boot to load the diagnostics, there are other tests besides mem and hard drive.

  2. Use F10 to enter the bios and run memory and hard drive tests from there. F2 is better option but there is some good info at this link worth reading.

.

F2 screen will look similar to this.

enter image description here

There is an update for your diagnostics dated March 29-2012, you might want to apply this before you run diagnostics. Look under Utility-Tools > HP UEFI support environment

.

Here is your support page for that specific model.

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Hmm. The timer stops counting down a few seconds into the Short DST test. Is there anything special about SSDs such that a Short DST test would not work? –  user978122 May 13 '12 at 2:19
    
The drive may be bad, Is it under warranty?..Not work?, Not that I know of, here is a document HP has produced for SSD's...h10032.www1.hp.com/ctg/Manual/c02876562.pdf –  Moab May 13 '12 at 12:47
    
I also assume you updated the diagnostic tools as suggested? –  Moab May 13 '12 at 16:53
    
Got the latest diagnostic tools. Asking the question on Corsair and HP's forums, to see if either of them can help find the problem and its solution. –  user978122 May 14 '12 at 6:31
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