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I want to install the bluetooth device on my laptop , but when I run the install shield wizard for broadcom 2070 Bluetooth 3.0 for windows-7 I got this error message

No Bluetooth device was detected

How can I solve the problem ?

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you have not told which brand of laptop you are using? –  avirk May 9 '12 at 13:51
    
my laptop is hp G62 –  Hesham Abouelsoaod May 9 '12 at 14:12
    
Is the device listed in the device manager? Is there an option to disable the device through a switch or a keyboard shortcut on this laptop? –  Gurken Papst May 10 '12 at 18:44
    
@GurkenPapst the blutooth device not listed in the device manager! –  Hesham Abouelsoaod May 11 '12 at 23:15

1 Answer 1

up vote 1 down vote accepted

It sounds like the physical device is either not physically installed... or is switched off... or is broken... or the driver you're trying to install does not match the hardware.

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