Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I know this is a problem everyone is having and there are also so many threads etc. opened about this. However, I have actually tried all of the solutions that are posted on the web but haven't got success as of yet. The problem I am facing right here is that I randomly get a BSOD/Blue screen for no reason and only in windows. Before that I had Ubuntu and everything was fine. I have tried swapping rams sticks and all of that but that didn't help. If you have any questions or have anything to ask just comment, if you just could give me a tip or advice about this that would be greatly appreciated. Thanks! BTW: I also have updated everything to the latest drivers on the web. :)

P.S. This was a custom build pc (rig), in case you wondering here are the specs:

Processor :A8 3850 2.9ghz, 4.0 mb total cache

Motherboard: socket FM1, Gigabyte A55M-S2V

Ram: 2x2gb (kit) DDR3 Crucial

Thank you very much.

share|improve this question
1  
When it BSODs, have you tried to recover any of the dump information or gotten the crash's stop error number? What version of Windows? What prior recovery options have you taken; what system changes have you recently made? Have you tried reverting to an earlier restore point? –  mfg May 14 '12 at 20:34
    
Currently I have windows 7 home premium 32bit installed. Unfortunately, I could not catch the crash number since it was going to fast :( Also, I do not have any programs or anything installed just drivers so there are no earlier restore points, recovery was also unnecessary at this point since it is fresh install. Reinstalling windows 7 doesn't make a change and the error remains, however swapping to an other OS solves the problem. Anyway, thank you very much for your response :) Hope this helps –  Shad Asinger May 14 '12 at 20:40
1  
Disable automatic restart and come back with the information from the blue-screen, The instructions are for XP but they are the same for newer versions too. –  Scott Chamberlain May 14 '12 at 20:46
    
Preferably you can open up a new answer because this might take a while. Thank you very much for your solution, will definitely try it out straight away and I will of course tell you the result as soon as I have done this. Thanks :) –  Shad Asinger May 14 '12 at 20:48
1  
I had an issue with Windows having trouble with a failing HDD (sporadic BSODs and slow write speed or fails) that Ubuntu could cope with or wasn't as affected by; have you run a disk utility from the manufacturer of the hard drives to verify their viability? –  mfg May 14 '12 at 20:55

1 Answer 1

up vote 1 down vote accepted

We need more information. You say you got a BSOD. Ok, but what code if any did it give you?

You can do things like:

  1. Download the debugging tools for Windows. http://msdn.microsoft.com/en-us/windows/hardware/gg463009
  2. Run Windbg.exe (elevated) and open up the memory.dmp file that the BSOD should have created. (Look up how to enable it if it didn't.)
  3. IAW http://support.microsoft.com/kb/311503, set the symbol path like so: .sympath http://msdl.microsoft.com/download/symbols
  4. Run .reload in Windbg.
  5. Run !analyve -v in Windbg.

The output can give you some idea of what went wrong. Maybe not a ton, but some. Like if it was due to a driver, for example.

Most of the above shouldn't be necessary though, there should be a Windows Event log entry that contains at least the memory addresses or whatnot. http://answers.microsoft.com/en-us/windows/forum/windows_7-system/unexpected-windows-shutdown-bluescreen/b35cf1d2-f72f-4d98-b94a-25acd1737c7d

Actually you know what? Try this thing: http://www.nirsoft.net/utils/blue_screen_view.html It's free and I just tried it on a machine I have BSODs on (It has a known problem with the amount of RAM installed in it, I'm just too lazy to fix it.) and it picked everything up.

share|improve this answer
    
Wow thank you very much for your detailed answer. I haven't had time to pick up on all the answers since I was away. I will try all these good tips out in a bit and will try report it you :) ... if you don't mind. Btw. Thanks :D –  Shad Asinger May 16 '12 at 17:48
    
Sure, no problem. In fact, if you can use pastebin or something similar to put the minidump online I can take a look, though I have to warn you this is NOT what I do for a living so it would only be pure luck that I was able to tell you something useful. :) –  Mark Allen May 16 '12 at 19:50

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.