Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I have one user that everytime he opens his mail he gets "No sitemap found". We are running the latest version of Lotus Notes and the latest standard mail template StdR85Mail (8.5.3)

If I open his mail on another machine it works so this seem to be a problem on the users machine. if the user opens his mailfile using CTRL-ALT (old design) it also works.

We have tried to remove cache.ndk but that did not work. after a full reinstall the problem went away for about two weeks and now it is back again.

The only thing different about this users lotus notes client is that he has added his todo to the right sidebar. The user is used from outlook to have his todo avaialble so we rather not remove this feature for him.

  • The problem is both when opening mail from Local and server.
  • We have tried to fixup/compact
share|improve this question

This could point to a corruption in a profile document. Delete them and try again.

Another option would be to remove the ".workspace" directory and try again.

Also, this could be a regression bug from 8.02 (SPR# WEBB6ZPMDS - "No sitemap found" error is displayed intermittently while accessing Notes Mail application).

If you can't solve it, open a PMR with IBM.

share|improve this answer

After having to search for the actual instructions on how to solve this, i want to share it in its own answer.

Many solutions work with the data folder of IBM Lotus Notes, but the location they point at did not exist. Searching for bookmark.nsf helped me locate it (for Lotus Notes 9 Social Edition) under

%LOCALAPPDATA%\IBM\Notes\Data

There you can try the various suggestions (all having Notes shutdown) like:

  • rename workspace subfolder
  • delete Cache.NDK file
share|improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .