Computer is infected by a virus or a malware, what do I do now?
One of my friend's yahoo account was hacked recently (the account was accessed from Mexico, Poland, Canada, Japan, and couple other countries - he's in Seattle, WA, USA). He changed the password and all the security questions, etc., but we wanted to try to find out, how they get into his account in the first place. When I opened Task Manager -> Processes, and there's a process called
lnqtkqhegaq. The process starts up together with the system. Has anyone seen this process before? How can we find and remove this process permanently? I tried to search the whole file system for that file - no files found; run the norton with newest database - no viruses or malwares, etc. Any ideas?
Here's his configurations in case it's important: Windows 7 64-bit, AMD Phenom II 2.2GHz, 4GB RAM. The laptop is HP G62 Notebook PC.