I have had Comcast for about a month and up until Friday I havent had one complaint. As of Friday I started noticing massive lag while playing Tera, which is a MMO. I started up a ping -t www.comcast.net and noticed ping response between 12ms and 1200ms and also a lot of dropped packets. I am saying drops every 10th ping with skattered 1200ms response times. Its constant with never any good times. Playing a game is impossible while under this situation. They sent a line tech out who said the coax was fine and all their tech support is very sorry yet have given me no solition. The modem is a cisco and my router is cisco which are new but I guess could be causing the problem. I downloaded WinMTR and Ping Plotter to start collecting better stats.
First question is should I every see dropped packets and 1200-7000ms responses from a healthy connection?
What should I do to fix or prove to Comcast its a problem on their end?