McAfee failing on update

Question

It seems like I'm experiencing some trouble when McAfee Anti-Virus tries to update. I get the error log listed below:

Event Type: Error Event Source: MsiInstaller Event Category: None Event ID: 11334 Date: 6/12/2012 Time: 10:16:39 AM User: CHICO\mjford

Computer: F06127

Description:

Product: McAfee VirusScan Enterprise -- Error 1334.The file 'rc_strings.bin13' cannot be >

installed because the file cannot be found in cabinet file 'Cabs.w1.cab'. This could >

indicate a network error, an error reading from the CD-ROM, or a problem with this >

package.

For more information, see Help and Support Center at >

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 7b 31 34 37 42 43 45 30 {147BCE0

0008: 33 2d 43 30 46 31 2d 34 3-C0F1-4

0010: 43 39 46 2d 38 31 35 37 C9F-8157

0018: 2d 36 41 38 39 42 36 44 -6A89B6D

0020: 32 44 39 37 33 7d 2D973}

Any thoughts or tips?

Answer 1

few things come to mind which need to be working are;

1. *.cab file associations to permit extraction with explorer ( find a .cab file and test it)

2. "msiserver" aka Windows Installer, under Services near bottom needs to be running or start on-demand.. run> net start msiserver with admin command window or as admin in run box. It should take 5 seconds or less if it says starting up MSISERVER (MSI installer service) , which if it does means you may have fixed it for now. ( run services.msc to see services)

3. mcAffee*.msi or self extrating exe to msi file ACL's need to be enabled for trusted installer if running from server side script . If web download, ask McAffee

4. group Policy must not restrict msiserver from doing a windows installer service of 3rd party apps.

If I think of any more... I'll add

Tony