Star Wars the Old Republic is killing my network connection. I've sent traceroutes and ping results to my ISP but haven't managed to get the issue cleared up. I would like some help in learning how to ask the right questions of my ISP.
When I start SWTOR, my network connection severely degrades.
When the game isn't running, a tracert to the gaming server looks clear and responsive. As soon as the game is launched, traces start timing out at my UBR.
So, while the game is running I opened two shells and started pinging both my router, and my ISPs UBR. My router responds with 100% success at <1ms. However, the pings to my UBR are at ~8-12ms, and one capture over 2000 pings showed a 16% loss. It seems to come in spurts - being much more severe during peak network usage times (6pm-10pm)
Removing my router from the equation and connecting directly to the modem results in identical results.
I did a selective boot of my machine to ensure nothing was loading at boot, again, with the same results.
I've contacted my ISP and had a tech on the phone witness degradation at the UBR while I was in the game. So they scheduled a maintenance call. When the tech visited the UBR, he couldn't reproduce the problem. I called again and a phone support person said they saw no significant latency or dropped packets and they again scheduled a tech to come to the house.
Question What can I do to explain this situation to the ISP. Are there things that I can do (data that I can collect) that should help diagnose the issue? or do I just let them do their job? - even though this will be the 2nd onsite visit, and the 5th time I've talked to the support staff.
Any advice would be appreciated.