I have been having a lot of trouble with my computer ever since the new year rolled in. The issue being that my computer would hang or freeze randomly, sometimes for a few seconds but sometimes minutes at a time. I hoped I could find something on the internet to help me fix this, but I know very little about how computers work.
A few months back I ended up getting hacked, and after rebooting the computer to factory conditions and getting help from Dell tech support to reinstall the OS and drivers, the problem still persisted. Months later I called them up again to resolve the issue, andthey detected that my hard drive was failing, so they replaced it.
It's been a few days since I got the new hard drive, and I'm still having the same problem with hanging and freezing! Since the odds must be very low that they sent me another damaged hard drive, I don't think the problem has to do with it.
I'm running an Alienware Aurora R3 with a Windows 7 64 bit Operating system. If there's any other information about my computer that you think would be pertinent I'll post it, but I'm really not very knowledgeable about computers, so I can't think of anything
Thank you in advance, I hope we can fix this.