I purchased a new laptop at Best Buy last Friday. Dropped it back off on Saturday, to have the OS disks created as well as antivirus & MS suite installed. When I dropped it off the girl said it would take about an hour. I got lunch, then shopped for several hours and went back. I got a cool reception from another member of the "Geek Squad" when I asked if it was done. He said, "did you get a call?" I said that I hadn't, so I was told to return when I got a call. Sunday I called and the guy I spoke with said it could take 12 - 18 hours to do what I needed done and to wait for a call. Now it's almost 3:00pm on Monday and I really need my computer. I'm afraid to call because I don't want them to do anything to my system. I don't know how long this process should take but I'm thinking it should be done by now.
How long should it take to create backup OS disks and install two programs?
I'm sorry that this is a simple question but I'm (obviously) not tech savy and don't want to be the squeeky wheel if, in fact, it takes this long to accomplish this task.
Thank you, in advance, for whoever takes the time to respond.