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I want to use my current Sharepoint 365 for handling helpdesk tickets. I want a really basic helpdesk utility.

I tried to install some applications templates and I couldn't. I found that Office 365 does not support application templates (am I right?)

I tried to install the help desk template here and also the Help Desk here, but I didn't find a way.

I've seen that there is a commercial app, but I'm interested in checking some other options (specially free options).

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Actually I had no problems with installing SharePoint Foundation templates from to Office365 Sharepoint.

Step by step

  1. Download your template.
  2. Go to your Office365 portal site settings.
  3. Navigate to Galeries -> Solutions.
  4. On the Solutions tab, click Upload solution.
  5. Follow the steps on the wizard and upload the wsp template.
  6. Finally either through portal site settings or Sharepoint Designer create new site with your Helpdesk template.
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