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"Test page failed to print. Would you like to view the print troubleshooter for assistance? Access Denied."

One of my friend is getting this error while trying to print the test page using my Epson Stylus SX235W. while trying to print a page, it is giving error, "printer can not print the page" digonose problem"

tried googling and searching in superuser but not getting the solution, help needed.

Using a laptop computer (Fujitsu simens ) and OS : WINDOWS VISTA. Logged in through admin account.The printer is connected through a usb cable, i tried reinstalling the drivers twice (through web installer and through CD), changing the ports, restarting the print spooler services, deleted the files from windows/system32/spool/printers,still getting the same error,and i am on remote control with the users computer.

Thanks a ton in advance.

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How is he connecting to the printer? –  imtheman Jul 20 '12 at 22:47
    
connected through a usb cable, i tried reinstalling the drivers, changing the ports, restarting the print spooler services, deleted the files from windows/system32/spool/printers.....still getting the same error....and i am on remote control with the users computer.... –  Suraj Verma Jul 20 '12 at 22:49
    
I'm assuming his user is an admin. –  imtheman Jul 20 '12 at 22:51
    
I am sorry max to provide you the half info, yes it is admin only. and i tried disabling UAC as well once. –  Suraj Verma Jul 20 '12 at 22:57
    
Are you using the drivers from the Epson web site? epson.co.uk/Store/Printers-and-All-in-Ones/Epson-Stylus-SX235W/… –  imtheman Jul 20 '12 at 23:07

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