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When trying to move emails to my personal folders, I am getting this message:

"Cannot move items. The item cannot be moved. It was either already moved or deleted, or access was denied."

This happens with both new emails from today, and older emails.

Did I change a setting somewhere without realizing it?

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You used to be able to move them to the folder you are referencing? Is this your computer? Are you an administrator? – user142485 Aug 10 '12 at 15:03
Is this a pst file or ost? Did it ever work? – Dave Aug 10 '12 at 15:05

I'd suggest closing Outlook and running a scanpst.exe tool to ensure there are no issues with pst file. This tool is present at

C:\Program Files\Microsoft Office\Office12\SCANPST.EXE

location on Windows XP.

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When the status of an email changes i.e. from unread to read and you try to move it, you'll get this message UNTIL you mark/unmark a different item as read/unread; which seems to get Outlook's unruly attention to another item - then you can move the item you originally wanted to move. It's a bug and I doubt anyone's even going to pay attention to it.

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I use Outlook daily, move emails between folders daily, I have never in the last 5 years received this message. – Ramhound Jul 13 '15 at 14:32

A solution from

When you try to move or copy a message from your Inbox or a personal folder (.pst) file to a public folder, you may receive one of the following error messages: Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.

This issue may occur if an explicit deny is set for the Everyone group on one of the following permissions on the root public folder tree:

Create public folder
Create top level public folder
Create named properties in the information store

To resolve this issue, remove the explicit Deny for the Everyone group on these permissions:

  • Start Exchange System Manager.

  • Under the Folders object, right-click the Public Folders object, and then click Properties.

  • Click the Security tab, and then click the Everyone group.

  • Click to de-select the Deny check box for the three following permissions:

    Create public folder
    Create top level public folder
    Create named properties in the information store
  • Click Apply, and then click OK to close the properties.

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I read the question as the other way around. Could be permissions though. – user3463 Aug 11 '12 at 6:17

1.Close outlook, go to the local app datafile where the ost is kept - in windows 7/8/Vista, you can past %localappdata%\Microsoft\outlook in windows explorer then press Enter to open the folder.

enter image description here

2.Rename the ost file.

3.Restart outlook - it will recreate it, but will probably whine a little first.

Good look!

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Will this keep all the mails? – Jan Doggen Sep 7 '15 at 17:24

It happened to me a few times. I found out it was related to a specific pst folder so, I close it and re-open the .pst file and this has usually fixed the issue for me.

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I had this issue with Outlook 2013, but not for all messages. This was occurring for messages that either had an empty subject line or messages that came from my HR department (for some reason). I found that I couldn't move them directly to the Inbox folder of a pst archive file, but it would let me move the messages to the Deleted Items folder of my pst archive file. Once in the Deleted Items folder, I was able to move them to the Inbox folder of my pst archive file. At some point outlook complained about having to repair the pst archive file. I did that once, and all was well.

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This methods worked for me using Office 15 running under Windows 7 professional.

Windows Knowledge Base How to repair your Outlook personal folder file (.pst)

It basically involves running the Inbox Repair Tool on the inbox folder. Basically the same as miten.morakhia answer, but getting the repair tool from a different location.

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Welcome to SuperUser! Could add a bit more details on the procedure to follow? Thanks! – Nathan Shiraini 2 days ago

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