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When trying to move emails to my personal folders, I am getting this message:

"Cannot move items. The item cannot be moved. It was either already moved or deleted, or access was denied."

This happens with both new emails from today, and older emails.

Did I change a setting somewhere without realizing it?

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You used to be able to move them to the folder you are referencing? Is this your computer? Are you an administrator? –  user142485 Aug 10 '12 at 15:03
    
Is this a pst file or ost? Did it ever work? –  Dave Aug 10 '12 at 15:05

4 Answers 4

1.Close outlook, go to the local app datafile where the ost is kept - in windows 7/8/Vista, you can past %localappdata%\Microsoft\outlook in windows explorer then press Enter to open the folder.

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2.Rename the ost file.

3.Restart outlook - it will recreate it, but will probably whine a little first.

Good look!

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A solution from support.microsoft.com:

When you try to move or copy a message from your Inbox or a personal folder (.pst) file to a public folder, you may receive one of the following error messages: Can't move the items. The item could not be moved. It was either already moved or deleted, or access was denied.

This issue may occur if an explicit deny is set for the Everyone group on one of the following permissions on the root public folder tree:

Create public folder
Create top level public folder
Create named properties in the information store

To resolve this issue, remove the explicit Deny for the Everyone group on these permissions:

  • Start Exchange System Manager.

  • Under the Folders object, right-click the Public Folders object, and then click Properties.

  • Click the Security tab, and then click the Everyone group.

  • Click to de-select the Deny check box for the three following permissions:

    Create public folder
    Create top level public folder
    Create named properties in the information store
    
  • Click Apply, and then click OK to close the properties.

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I read the question as the other way around. Could be permissions though. –  user3463 Aug 11 '12 at 6:17

I'd suggest closing Outlook and running a scanpst.exe tool to ensure there are no issues with pst file. This tool is present at

C:\Program Files\Microsoft Office\Office12\SCANPST.EXE

location on Windows XP.

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It happened to me a few times. I found out it was related to a specific pst folder so, I close it and re-open the .pst file and this has usually fixed the issue for me.

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