For unknown reasons, my phone will not sync via Zune. I have asked on Microsoft Answers and the response is slow and useless!
All software (phone and Zune) are up to date.
I plug my phone into my PC (W7) and it detects. Zune launches. I click on Phone - Videos. I can see all the videos. I drag them to the little computer icon (which copies from phone to computer). During the transfer, a % increments as it copies. On my copy, it never gets above 2%. Typically, it will go similar to 0%, 1%, 0%, 1%, 0%, 1%, 2%, 0% etc. I don't think I've seen it past 4%.
Under settings, Sync Options videos is selected to Manual.
Under sync groups, there is only 1 file which appears under video (the only file which has synced to my PC - about 6 months ago).
I have re-installed the software and even applied the hotfix.
I have 'forgotten my phone' and reset it up.
The destination folder on my PC is the My Video folder and I've ensured permissions are set to everyone (full rights).
I have also noticed, under the phone tab, if I click on Pictures it shows how many MB and how many are free. It says 38.39MB (Free 364.41MB).
Under videos, despite being multiple videos, it says Videos 0.00MB (out of 364.41mb). The same is also true for music.
FYI since it's last successful sync, I've got a new PC.
Kaspersky (AVP) is disabled.
I'm looking for a resolution OR a work around. Windows does not detect the phone as an external device, my searches on Google produce 0 results for such software (to bypass Zune). It appears I'm stuck with Zune but as it's not working, I feel I'm running out of options.
Any suggestions would be greatly appreciated.