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Being quite versed in research and troubleshooting I am confused by this one.

System: Dell Latitude D630, XPSP3

I cannot drag files to an email message without getting an hourglass (does not attach) but allows me to use notes as if nothing happens. I can even shut down notes (with 2 processes that do not shut down in the background and have to use killnotes).

I cannot attach a file either, it either gives me an error note/reporting screen and shuts down.

What I have tried: Reinstalling, deleting/renaming cache.ndk, deleting/renaming desktop. file, deleting the %temp% file.

None of these have fixed the issue.

Any other ideas?

share|improve this question
Can you attach files to email messages by locating your cursor in the message body and selecting Attach from the File menu? – rhsatrhs Aug 16 '12 at 15:17
Thanks for the reply, tried that. Reacts the same way as when I click the paperclip icon, just sends up the Lotus Notes box "an error has occurred" then sends error report. Doesn't usually show that box when I drag and drop, just hourglasses infinitely, but can still use notes. (I can even shutdown, etc. but still need to run killnotes to kill leftover processes dealing with attachment) – Jason Aug 16 '12 at 15:59
Is an NSD file created in the IBM_Technical_Support folder (inside the Notes\Data folder)? – rhsatrhs Aug 16 '12 at 17:00
is the file coming for a network share or the local harddrive? if you are able to 'pause' your antivirus, you might also try that. – Zach Aug 16 '12 at 17:06
Zach: I can (sometimes) pause realtime protection on Symantec Endpoint protection but cannot at the moment. I am pulling only local files, nothing networked – Jason Aug 16 '12 at 18:33

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