Recently a family friend of mine suffered a very severe malware infection on their laptop with a very troubling symptom. The malware somehow hooked into the system drivers to the point that I can use an external keyboard in Windows 7, but if any key on the main keyboard is touched, it will trigger the system to go AWOL causing the keys to map randomly and the mouse to also be taken over.
I've tried removing the system drivers and reinstalling and doing the standard due diligence but I've had no luck.
My main problem however is that this hijacking is so deep it even prevents me from triggering the BIOS (via delete) or using F8 to boot into safe mode. The external keyboard is connected via USB.
Bottom line, what can I do to combat this hijacking? I don't need help with the malware - just this major driver issue. I can't map the keys myself because it changes randomly - and popping the hard drive into an enclosure (while allowing me to do scans) is not going to let me do my full troubleshooting.
Thanks very much in advance for any assistance,