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Edit: A random crash and a restart fixed this. Probably a restart would have sufficed.

I recently got a TrueBlue TB-100T3 and tried pairing it with my computer (Windows 7 64-bit). At first it paired but would not appear under Sound Devices.

I updated my Broadcom Bluetooth drivers here: http://www.broadcom.com/support/bluetooth/update.php

Now my headset appears in both Playback and Recording, but shows as Disconnected. The device is on, paired, and appears under Device Manager as having no problems. I right-clicked and installed both the Hands-free Telephony and Headset services.

Here is an image: http://i.stack.imgur.com/vG2S7.png

Right-clicking the device and selecting Connect does nothing. Does anyone have a solution? Thanks!

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Post your edit as an answer to your question, then accept it so we know your problem is resolved. –  DragonLord Sep 16 '12 at 17:29

7 Answers 7

This question is a year old but I had the same problem and solved it a different way and just wanted to share the solution that worked for me:

1. Go to Devices & Printers
2. Right Click the icon for the headphones
3. Select "Services" (I didn't have Control like the first answer suggests)
4. An interface pops up and shows a list of operations
5. Under list of operations I have Listen to Music
6. I don't exactly remember what the name of the button under Listen to Music was but whatever it is, if you click it, it will do some voodoo and you'll suddenly have your headphones connected and working.

enter image description here

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To do that click right on the speaker symbol on the right of your task bar and select the playback device tab then you. change your default device from your original one (speakers for me) to your Bluetooth headphones. the good thing is that you dont have to change the default all the time once the headphones are off the sound switch automatically to your speakers.

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I had the problem too. For me it's because the headset was set to "Handsfree Telephony" only. For windows 7, go to Devices and Printers in control panel. Right click your headset there and click properties. Switch to the services tab and check "Headset" also. This explains why when I started a skype call the headset would suddenly appear but then suddenly disappear later.

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Under available or hidden icons by the bottom right side of your taskbar in Windows 7, there is a Bluetooth icon where the adapter may have been disabled. Just simply right-click the icon and a box says "Turn Adapter On." May take a few seconds to turn on. Also, the HP Connection Manager could have the Bluetooth feature disabled or turned off.

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I had exactly the same issue with my Creative WP250 on Windows 7 Pro 64-bit. Right-clicking and selecting "Connect" was totally useless.


  1. Go to "Devices and Printers".
  2. Right-click the device icon, and select "Control". A dialogue "Bluetooth Device Control" appears.
  3. Click "Disconnect", then "Connect".

It worked for me.

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Here's my personal experience with a Dell 375 Bluetooth device on Windows 7 64-bit. I have been wasting my last night installing all kinds of more or less actual and suited drivers in order to get my Bluetooth headset connected to my PC.

The problem: the Bluetooth headset was detected and paired without any problems using the Widcomm stack. However, connecting did not work at all.

Finally I came across the solution: just stopped and restarted the Bluetooth services in the Control Panel. After that the error messages changed and a reboot later the headset connected flawlessly. It's been stable so far.

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This also worked for a 1 rep user named Erik –  David Mar 6 '14 at 17:06

A place to check is Bluetooth settings and be sure Allow Bluetooth devices to connect with this computer box is checked.

This from Windows help:

To control how your computer pairs with Bluetooth devices Click to open Control Panel.

In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.

In the Bluetooth Settings dialog box, click the Options tab and do any of the following:

To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.

When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.

Warning To help protect your computer from someone accessing it without your permission, only make your computer discoverable when you want a Bluetooth device to find your computer. Disable discovery when you no longer need it.

To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer. enter image description here To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

The Options tab in the Bluetooth Settings dialog box

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Thanks for the reply. However, the settings were already set to allow devices to connect to the computer. –  Mike Sep 8 '12 at 21:31
Reading a bit more on the install it states that there should be an icon on your desktop from which you can click and select to "connect". As it seems it is installed and detected, just not "connecting" a piece of the install has been my focus. I will edit my answer when I find more. –  Carl B Sep 8 '12 at 21:41

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