Firefox or IE crashes when I try to print

Question

When I try to print a web page in either IE or Firefox - it just crashes? Any ideas?

Printer works with other applications fine - like Word etc. It's only browser related for some strange reason.

I am running XP SP3 - the printer is a Canon Laser Shot LBP 1120

Answer 1

Vidar... Giles here again. Further to my comments above, I have now put my pc back to the restore point just before my ie8 upgrade. It made no difference. Print crashes in all browsers as before.

Before that the original problem I had was that Firefox was defaulting as my main browser and I was doing some website work. All my HTML files were being saved as Firefox files and I wanted them saved as IE files. So I ticked two options in Firefox and IE to reverse this, to make IE my default browser.

To see if this action caused the crashes, I then tried to go back to the restore point before this - but IE and Firefox won't even boot up under that restore point.

At one point IE error message told me it was a DEP problem but I reticked the DEP boxes and now it doesn't give me that error message. Still crashes, tho.

So I am stumped. That's the best I can do.

Answer 2

Did you try to uninstall and reinstall Firefox? Sometimes this helps.

Questions: Is this a new Firefox version this is happening on, or your first Firefox? Did it ever work before? Is this problem connected to some other manipulations you did, like install software or drivers? Does the printer work with other software?

Answer 3

Have you tried using Firefox's safe mode?

Answer 4

I've got a report from support forum, that installing CAPT DEP-supported modification module from Canon ( http://software.canon-europe.com/software/0035137.asp ) resolves this issue and prevents browser crash. if it's ok let me know.