I have Olympus Master 2 and Photoimpression 6 on my system which is running with XP Pro. Both programmes ran fine till recently and neither now works. I have run Avira and AVG anti virus (only one loaded at a time), Superantispyware, Spybot and Malwarebytes and removed the usual dross but no help. I have also uninstalled and reinstalled both several times but again no help. Both programmes load but the Olympus one immediately passes to the usual 'its met a problem and needs to close'...Photoimpression loads fully but as soon as I go to the edit screen it gives the same message. I have tried another profile to no avail. Any idea why this is and what the solution is??
from their site:
How do I uninstall an ArcSoft application on a PC?
Step1: Uninstall the software in Control panel: Start-> Control Panel -> Programs -> uninstall the program, restart PC
Step2. Delete these files/folders (only delete these files/folders if no other ArcSoft application is installed on your machine:
after you have done the additional steps of removing the left over files, try the reinstall again. I would also try reinstalling DirectX as it is listed in the requirements