Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

At work, we use Google Apps to host our e-mail and Outlook to access it. I have a user who recently changed their name. I changed their e-mail address and their account name, but when they send e-mail their old name still appears, no matter whether they send it using Outlook or the gmail web client. For example, e-mail from them in the Gmail web client reads Oldname instead of Newname I'm trying to make the user's new name show up when they send an e-mail.

Where is the sender's name stored? Is it a part of the e-mail specification, stored in some header somewhere, or is it stored in the e-mail client?

If it's possible, how do you change the sender's name in Gmail?

share|improve this question
Rename a user shows how to make the name change. Is this how you accomplished it? – CharlieRB Sep 27 '12 at 19:32
@CharlieRB, yes, that's how I changed the name. – ChimneyImp Sep 27 '12 at 21:08
When viewing an e-mail, look for an option to "view the full Header". That refers to the SMTP header used by each e-mail message. There's probably a line like From: "Oldname" <> Your user probably has to change their e-mail settings for you (and every other recipient) to see their new name. – sawdust Sep 27 '12 at 21:22
up vote 1 down vote accepted

In Gmail it's under Settings, Accounts and Import, Send Mail as

share|improve this answer
I forgot about this question, haha. Anyway, this worked. – ChimneyImp Nov 8 '12 at 3:05

If you're sending from Outlook (SMTP) you'll need to make sure you change the account settings to reflect the name.

  1. Go to File->Info->Account Settings.
  2. Find the SMTP account in the list and click 'Change...'
  3. Under 'User Information' change the persons name.
share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.