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At work, we use Google Apps to host our e-mail and Outlook to access it. I have a user who recently changed their name. I changed their e-mail address and their account name, but when they send e-mail their old name still appears, no matter whether they send it using Outlook or the gmail web client. For example, e-mail from them in the Gmail web client reads Oldname newemailaddress@example.com instead of Newname newemailaddress@example.com. I'm trying to make the user's new name show up when they send an e-mail.

Where is the sender's name stored? Is it a part of the e-mail specification, stored in some header somewhere, or is it stored in the e-mail client?

If it's possible, how do you change the sender's name in Gmail?

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Rename a user shows how to make the name change. Is this how you accomplished it? –  CharlieRB Sep 27 '12 at 19:32
    
@CharlieRB, yes, that's how I changed the name. –  ChimneyImp Sep 27 '12 at 21:08
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When viewing an e-mail, look for an option to "view the full Header". That refers to the SMTP header used by each e-mail message. There's probably a line like From: "Oldname" <newemailaddress@example.com> Your user probably has to change their e-mail settings for you (and every other recipient) to see their new name. –  sawdust Sep 27 '12 at 21:22
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2 Answers

up vote 1 down vote accepted

In Gmail it's under Settings, Accounts and Import, Send Mail as

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I forgot about this question, haha. Anyway, this worked. –  ChimneyImp Nov 8 '12 at 3:05
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If you're sending from Outlook (SMTP) you'll need to make sure you change the account settings to reflect the name.

  1. Go to File->Info->Account Settings.
  2. Find the SMTP account in the list and click 'Change...'
  3. Under 'User Information' change the persons name.
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