Why can't I enable Taglocity plugin in my Outlook 2007?

Question

I just tried to install Taglocity 2.0.2.771 in my machine. I'm using Outlook 2007 (12.0.6423.1000) SP2 MSO (12.0.6425.1000).

After reading the FAQ, I went to Tools -> Trust-Center -> Add-ins. Taglocity 2.0 was visible under Inactive Application Add-ins.

In order to activate the add-in, I selected Manage COM Add-ins, then clicked on the Go button. Taglocity 2.0 was in the available add-ins list, but was unchecked. By selecting it, the Load Behavior message was "Not loaded. A runtime error occurred during loading of COM add-in".

Does anybody have any idea why this might be happening?

Secondary question, does anybody knows if is there a way to see which exact error has occurred during loading?

I already emailed support@taglocity.com, but I think you guys might be faster to answer.

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Update 1: Taglocity 3.0.3.1664 BETA also doesn't work here. It simply is ignored by my Outlook. I've run Taglocity Diagnostics, though and got the following problem.

Taglocity ProgID is correctly registered.

Taglocity could not be instantiated. (Creating an instance of the COM component with CLSID {30C4BAA0-7730-4B68-8B9A-A36EDBFD67EB} from the IClassFactory failed due to the following error: 80070057.)

Diagnostics on Taglocity 2 doesn't show anything unsual.

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Update 2: One important detail that I've missed (and turned out to be the cause of the problem) is that I have a beta version of .NET Framework 4.0 installed on my machine.

Answer 1

Taglocity support normally replies within a day (in my experience).

Taglocity does has a logger, as part of its diagnostics:

(1) Shutdown Outlook (like really shut it down, check the task manager to make sure)

(2) Go to in Windows Explorer: C:\Users\\AppData\Roaming\Terazen Technology\Taglocity 3.0

(3) Rename a file called Taglocity.dll.offlog4net to be called Taglocity.dll.log4net

(4) Start Outlook and now try to activate the add-in again, i.e. do what you did above.

The log file Taglocity-Diagnostics.txt will contain the startup sequence and what went wrong.

In my experience it is usually things like:

(1) A borked .NET install, i.e. do a repair on the latest .NET runtime

(2) Some other add-in being incompatible, especially older ones that try to run with .NET 1.1 only and run first.

(3) Local Exchange/Outlook policy that disables add-ins (i.e. your exchange admin can do this and not tell you).

(4) Vista/Win7 getting confused with apps registered and run at admin / not at admin

Hope this helps

Answer 2

This is the solution that Taglocity support provided.

In order to avoid any problems with .NET Framework 4.0, I put a config file named outlook.exe.config in the folder were Office is installed (C:\Program Files\Microsoft Office\Office12). The content of the config file is as following.

<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<startup><supportedRuntime version="v2.0.50727"/></startup> 
</configuration>

This completely solved the problem with Taglocity 2.0.

Taglocity 3.0, though, kept the same behavior. No trace of it is shown in Outlook. I'll keep the question unanswered for a while to see if anyone has another ideas.