We do software development and use emails for formal communication with the client and their other suppliers. Two things are essential:
- Such emails are public to our own team, i.e. if I send an email or receive one my PM and other developers can see it
- emails are easily findable for a specific feature/bug ID
What we do now is create a public folder in Outlook for each feature we discuss. Whenever we send or receive emails, we copy them into the relevant folder.
It works but it's unchanged since the last century and I wondered if modern Outlook features such as tagging might help. It's not needed for this to be automated but it would be nice if it could be semi-automated, so simply tagging an email also makes it public/shared.
We're running Outlook 2010 against MS Exchange (I don't know the exact version but our server is Win 2008).