Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

User machine is Windows 7 32bit, server is 2K8R2.

I have a user who will have her network drives disconnected (big red x). Double clicking them gives: imgur

Locking/unlocking will work at times, restarting helps for a while, but resetting her password and ticking "unlock this account" will fix it for a day or two. It seems like her account is being locked out, but she is still able to log into her PC, and others that don't have her credentials cached. Outlook connects to exchange without problem.

I have looked for her account as a service to no avail, and I've tried using Lockout Fixer and similar other tools.

Any help finding what is locking her account, if that's what's happening, or other suggestions for things to try?

share|improve this question
Pic link broken. – Jared Tritsch Oct 9 '12 at 14:41
Fixed it as you were commenting. – gtaylor85 Oct 9 '12 at 14:42
If you manually map a drive using her own credentials do you get the same probelem? Reason I ask is that you may be mapping the drives with differing credentials than her own. – Jared Tritsch Oct 9 '12 at 14:43
Also, how are these drives mapped? login script? GPO? – Jared Tritsch Oct 9 '12 at 14:45
Typically with GPO. I've troubleshooted by mapping manually, and she still gets the error. I manually map with her credentials. – gtaylor85 Oct 9 '12 at 14:47

Okay try this, from what you have told me it seems like something in that particular account's credentialing or settings is blocking this from happening. this can occur occasionally from time to time especially on older accounts.

Back up all her profiles and data, delete her AD account, replicate to your other DCs, create another account (use a different Username just to be sure) and set her up again. You don't have to delete her Exchange box. Just reconnect it to the new account.

It's a pain in the ass, I know, but it would work.

share|improve this answer
Small price to pay, but will this cause outlooks auto complete to fail when users send her an email? In other words, create new account connect to old exchange box, change primary email to previous account name. Because this is a new account will autocomplete fail? – gtaylor85 Oct 9 '12 at 15:04
Yeah it will cause some weirdness with autocompletes since those are locally cached on each machine. hopefully, if people are using the Global Address Book to reach her, that will only cause weirdness until the GAB refreshes in 48 hours. If not, just inform users who report problems to type the email address in manually. that will add the new settings to their autocomplete lists. – Jared Tritsch Oct 9 '12 at 15:06

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .