Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I was installing a few utility apps and things when my laptop running windows 7 stopped responding. I tried to reboot and still very unresponsive... the mouse moves but i am unable to click on icons or open the start menu. eventually things catch up after over a minute.

when i start in safe mode with networking support i am able to operate the laptop at lightening speed and web browsing is a dream.

I ran msconfig and shut off all non windows services and still get the same thing. after no results i then got and ran spybot, malwarebytes, and other such tools but got no results. they all show nothing wrong.

now what?

share|improve this question
Did you uninstall the utility apps which you was trying to install and this problem starts? Did you also try any restore point where you system was working good. – avirk Oct 10 '12 at 2:50
download AutoRuns and see what is running on startup ( Like avirk said, try restoring to an earlier point and uninstall those utilities – Logman Oct 10 '12 at 2:59

Install Process Explorer from Microsoft, then use it to see if some app/function is burning up all your CPU.

share|improve this answer

Perform "Clean Boot" as MS atricle suggests so only crucial system services will load, and everything else is disabled.

Machine may become unresponsive in case more than 1 anti-virus/-malware/-spyware tries to perform scanning.

If everything runs smoothly in "Clean Boot", then enable startup items on startup tab of msconfig one at a time, to find the culprit.

This is definitely one of the items in the startup list.

share|improve this answer

Sounds like one of those utilities possibly installed a driver or a service that is running on startup. I would recommend Uninstalling all of those recently installed programs, and install 1 at a time until it breaks again. Once that happens, go back to safe mode, uninstall it, and exclude it from future installs.

share|improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .