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Why after downloading what I believe are the correct PLC6 drivers for an HP 4515x can't Add New Printer locate the driver in the downloaded directory?

We have a networked HP 4515x. I've downloaded the correct driver for PLC6. I have checked to see that Windows 7 is indeed running on 64-bit hardware and is showing that by right-clicking on Start --> My Computer --> Properties.

While adding the printer, I get a message saying you don't have the driver, and the default place to look after pressing OK is the directory into which the driver is downloaded. Add Printer will not select the .INF file, and anything I blindly select won't work.

What am I doing wrong?

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Can you right-click on the .inf file and select Install ? – Darth Android Oct 11 '12 at 15:13

2 Answers

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Is this the driver you downloaded?

http://ftp.hp.com/pub/softlib/software12/COL40842/ds-99374-3/upd-pcl6-x64-5.5.0.12834.exe

found on this site:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3558896

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Don't know. I went to an official HP page and downloaded PLC6, 64-bit Windows 7 for an HP 4515x. – octopusgrabbus Oct 11 '12 at 13:04
The first link is to the universal printer driver, which it sounds like you did get. Just check to see if what you downloaded was actually the 'upd-pcl6-x64-5.5.0.12834.exe' file as specified. Worst case scenario, you can try another model printer that uses a similar "universal" printer driver, just a different version, and see if that works for you. – slafat01 Oct 11 '12 at 13:07
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Have had an HP driver with same issue. Turned out HP posted the wrong driver. Spent almost two hours on phone before they figured this out. We received a CD from HP that resolved the issue but wasted hours on this simple issue

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