One of the ExpressKeys on my Wacom Bamboo Capture graphics tablet is mapped to Bamboo Preferences, so that I can quickly access the tablet settings and view the battery level (I have the Wireless Accessory Kit installed).
However, when I connect the tablet to the computer, in wired or wireless mode, and attempt to open Bamboo Preferences, the Wacom consumer tablet driver service may crash, most often when I try to do so after resuming the computer from sleep. There is usually no direct indication of the crash (although I once did get Tablet Service for consumer driver stopped working and was closed), only that the cursor shows that the system is busy for a split second. When this happens, the pen no longer tracks on the screen when in proximity of the tablet (even though it is detected by the tablet itself); however, touch continues to function correctly.
To recover from this condition, I need to restart the tablet driver services. I got tired of having to go through Task Manager to restart the service every time this happens, so I ended up writing the following command script, with a shortcut on the desktop for running it with elevated privileges:
net stop TabletServicePen net start TabletServicePen net stop TouchServicePen net start TouchServicePen
Is there something I can do to prevent these crashes from happening in the first place, or do I have have to deal with this issue until the driver is updated?
Windows 7 Home Premium 64-bit. Tablet drivers are up to date.
Action Center gives the following details about the crash in Reliability Monitor:
Tablet Service for consumer driver
10/15/2012 2:48 PM
Faulting Application Path: C:\Program Files\Tablet\Pen\Pen_Tablet.exe
Problem Event Name:
Fault Module Name:
Fault Module Version:
Fault Module Timestamp:
Additional Information 1:
Additional Information 2:
Additional Information 3:
Additional Information 4:
Extra information about the problem
STATUS_ACCESS_VIOLATION. The event log contains essentially the same information.