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Due to dust or so, the Volume Control Wheel does not work properly. Volume goes to one speaker, and other gets muted. Vice versa. When I carefully turn the wheel sometimes the Volume works properly or sometimes with noise or muted one side.

As I write this, I've cleaned it up with Petrol drops. PCB is drying. I chose Petrol because Contact Cleaner is expensive solution. Am I correct or any other method could be used?

Thank you.

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the little wheel in a rougly Y shaped base? Mine's mucking up, pondering just chopping and replacing the unit tho. – Journeyman Geek Oct 18 '12 at 13:56
I googled for the image, here we go: I don't know if this spare is available or not in my country. Search results point out that Creative doesn't make spares? – akula Oct 18 '12 at 17:14
up vote 1 down vote accepted

The contacts within the volume control are apparently slightly oxidized, causing the intermittent behavior you are reporting. A one time purchase of contact cleaner will last a lifetime (or until you lend it to someone) and is the best way to fix these common problems. Since oil is a non-conductive substance, using petrol drops may make the problem worse.

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I tried with Petrol but it doesn't work. Some search results said it worked for some but not in my case. Volume comes in the right speaker and Sub-woofer now. When I turn the wheel cracking sound still coming. I shall try for the Contact Cleaner else I'll buy one. but it's expensive in my country (a good one for $30+). Do you have any idea whether I could get this spare in the market? Search results say Creative doesn't make them? Very strange – akula Oct 18 '12 at 17:18

A little counterintuitive but loosening the screws at the base of the unit should temporarily fix the problem on many units - looseen it slightly, get it to a level that works and use the computer's volume control for the rest. Its cheaply made junk, so considering that a headphone volume control unit is about 3 dollars on amazon, I wouldn't bother with the contact cleaner, personally.

I'd probably swap it for a cable with no inline volume control (I used a 3.5mm male to make cable) , or replace it with something like this thing with an appropriate gender changer.

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Thanks for answering. I did unscrew and removed the tiny PCB to clean it with a few drops of Petrol. This helped to some but not in my case. Stereo Extension Cord w/ Volume Control product looks promising. I shall try to search in my location. We have no Amazon. Swap it for a cable with no inline volume control? Does dumping Volume control diminishes any Sound Output or Quality? Thanks – akula Oct 19 '12 at 0:51
Quality should be same or better. It will be stuck at full volume, so you will need to control it with the controls on the PC. The amazon link is an example rather than a product recommendation - just to point out such things exist – Journeyman Geek Oct 19 '12 at 1:40
Thank you again for the response. I would keep 'bypass' as last resort. – akula Oct 19 '12 at 19:55
I can't vote until I get 15 reputation points! :( Can't I accept more than one answer as solution or more likely to be correct/true? – akula Oct 20 '12 at 10:06
You can only accept one answer. I personally wouldn't worry about the upvote, my interest in this question is entirely since I have the same volume control unit and the same problem. – Journeyman Geek Oct 20 '12 at 10:11

Agree with the alcohol cleaning tip. I opened the volume control housing and then used an alcohol pad I got from the pharmacy (very cheap); stuck it in under the volume control from different sides and turned the knob back and forth. Tried to wipe everything clean. Even without being able to properly get the pad into the insides of the volume control, it made a significant improvement.

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