Super User is a question and answer site for computer enthusiasts and power users. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I'm working on a web project and the customer bought a dedicated IP address to install an ssl later. A designer on the team can not access the site (but everyone else can). The traceroute from the designer shows:

1 blah blah
2 ***
3 ***

I can ping/traceroute fine. What might I do to trouble shoot this problem (mac suggestions preferred)?

share|improve this question
first you would need to describe the physical network setup. If everyone else can access the site, then you have already narrowed it down to something related to where the dev is accessing from. But you need to give much more info. – fightermagethief Oct 22 '12 at 16:25
The designer is in D.C. And I requested details about her network. Will get back shortly. – Kyle Parisi Oct 22 '12 at 16:29
are they trying to access a 10.x.x.x ip from outside the local network? Also, you should describe the situation in more detail, your end as well. – fightermagethief Oct 22 '12 at 16:31
they are trying to reach a web address 67.x.x.x outside local network – Kyle Parisi Oct 22 '12 at 16:35
I'm on a home network. The designer is also apparently on a home network with 'no firewalls'. – Kyle Parisi Oct 22 '12 at 17:09

You must log in to answer this question.

Browse other questions tagged .