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I cannot connect to the internet on my year old PC. Two reps from AT&T have come to my home to help, but could not figure out the problem.

The first rep could not figure it out. The second rep said it was a problem with the expired Norton antivirus. He said there was a firewall problem, because I did not renew. He deleted the software, but it did not solve the problem.

I've only had the PC for a year. I only use it to shop, pay bills and games. I've used no memory and I'm totally green when it comes to computers.

My PC spec:

  • CPU: AMD Dual-Core E2-3000m 1.8 GHz
  • GPU: AMD Radeon HD 6380G
  • RAM: 4GB
  • OS: Windows 7 Home 64-bit
share|improve this question
Hi Ximaera! Can you give us a little more information about your connection, like what networking equipment you have? Which modem, which router? Do you connect with an Ethernet cable or wirelessly? How is your Windows connection configured? Do you get an IP assigned from your router or is there a static configuration? What does the connection status in Windows say? Can other devices at your place connect to the internet just fine? Et cetera – slhck Oct 23 '12 at 13:01
IMHO -> this might be better solved by someone experienced who can visit you. He can gain faster knowledge of your situation and/or confirm with his own equipment, if it is in fact your PC or your connection. – Jook Oct 23 '12 at 13:08
It sounds like it used to work. What changed? – CharlieRB Oct 23 '12 at 14:09
Can you ping out? Can you ping your router? Using another device, open the routers home page and see if can see your PC. Also, make sure you run the Norton Removal tool. Uninstall is not enough usually. Are you getting DNS via the router? – Dave Oct 23 '12 at 14:32
People above me asked some good questions. I too would want responses to those... so we can help you. – Gutsygibbon Oct 23 '12 at 15:27

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