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in vsphere:

  1. shutdown VM1
  2. clone VM1 to VM2 (a new VM)
  3. customize VM2 using vsphere's builtin tool.
  4. turn on VM2. doesn't get an IP address. (uses 192.168.x.x)

I don't think it's the same situation described here.

Can anyone help me figuring how to fix this?

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Try removing the network adapter using Edit Settings in the Summary tab and then re-adding it. –  에이바 Oct 23 '12 at 16:35
    
thanks. will try. –  John Oct 24 '12 at 6:55
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