Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

A user of mine does a lot of work in Powerpoint 2007. She frequently has several instances open, but we've experienced the same issue with only one instance open. She'll be working in Powerpoint and it will crash. Below is the crash report:

Problem signature: Problem Event Name: APPCRASH
Application Name: POWERPNT.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428035
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e038c0
Exception Code: e0000002
Exception Offset: 0001e124
OS Version: 6.0.6002.2.2.0.16.7
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

If anyone provide a link how to properly capture a DMP, I'll be happy to record one.

Her PC is running Windows Vista Professional 64-bit. It's got an Intel Core Duo 2.4GHz, and 4GB RAM. We've repeated the same issue on a Server 2008 Terminal Server with over 10GB RAM.

Any thoughts?

share|improve this question
    
Are any VBA macros being used when this happens? On my last co-op I had to develop applications in VBA and occasionally something would happen where they would the program would just start crashing Excel. –  indyK1ng Nov 10 '10 at 19:23

2 Answers 2

According to the article "Diagnose and repair crashing Office programs by using Office Diagnostics", you can run these tests by:

  1. Click the Microsoft Office ButtonButton image, and then click PowerPoint Options.
  2. Click Resources.
  3. Click Diagnose, click Continue, and then click Start Diagnostics.

Apart for this, are there any common properties between the two crashing machines, such as maybe same model of installed printer?

share|improve this answer
    
Printer redirection is enabled on the terminal services box. I can try disabling it. –  Chris Oct 1 '09 at 20:45
up vote 0 down vote accepted

I've discovered that this hotfix tends to improve the situation. http://support.microsoft.com/kb/975021

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.