I can no longer print any coupons. How do I tell what Window version I am running? Yes, I am lay on the computer here. I've also installed Java, but when I go looking for it, it's not listed on my computer programlist.
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Press the Windows key. If there is an entry "Devices and Printers" you have Windows 7. Open it and you should see "Printers and Faxes". Right-click your printer and select "Troubleshoot". Tell us what is happening then.– Michael S.Oct 30, 2012 at 13:59
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So, what do you want to print coupons in? Using which application? Why can't you do it anymore?– slhckOct 30, 2012 at 14:33
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possible duplicate of Easiest way to find out if user has either Windows 7 or Vista (through telephone support)?– Canadian LukeFeb 2, 2013 at 21:33
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3 Answers
To Check Your OS Version (Windows):
- Click Start
- Right Click My Computer
- Select Properties
It should be listed there, mine looks like this:
Make Sure your Printer is Installed
- Click Start
- Click Devices and Printers
- Let us know what is listed under Printers and Faxes, it should match your current printer (model number should be on the printer).
If it is listed
Troubleshoot like @gentlesea suggested
If it is not listed
Verify that it is on and plugged in. You could update the drivers, if you let me know your OS version and the printer model/make and I will give you a link to them.
answered Oct 30, 2012 at 14:01
You can open the command line and type
ver
or for a more user friendly information ...
systeminfo | findstr /B /C:"OS Name" /C:"OS Version"
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
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You don't honestly expect a layperson to do this, do you? I know of many who have no idea even what the command prompt is, or how to access it.– KaranOct 31, 2012 at 0:54
click "Start"
If you see an option marked "Run", click it. If not, you should see a box labelled "search programs and files".
Enter this command "cmd".
You should see a window that is mostly black, with a prompt that says something that ends with this Character: ">". I'll use "blah blah" in what follows.
Enter the ver command as follows: blah blah> ver This tells you the windows version. but it isn't easy to read.
enter the java verison command, as follows: blah Blah>java -version This tells you the java version number, or else it gives you an error.
enter the exit command as follows: blah blah> exit This closes the black window.
Even if you have java installed, your browser might still have java disabled.
