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Back in 2009 I bought a Toshiba Satellite L510 laptop for my sister. It came with Vista SP1, but registering gave my a free Toshiba Upgrade disk to Windows 7. I took the time to do DVD backup from a Toshiba utility and ordered the upgrade disk.

When I received the upgrade disk, I installed it: all was working perfectly.

Last week, the hard disk failed. I bought a new one and reinstall Vista from the backup DVD. Work as expected, no problem at all. I then inserted the windows 7 upgrade disk and the fun started:

  • The link to the ToshibaUpgradeAssistant.exe was broken. I had to find it browsing the Toshiba support web site (using google of course, the web site is so well designed)
  • I installed it and run it
  • It gives me an error "This model can't be upgraded to Windows 7" ... but I did it in the past, the only thing that has changed is the hard drive!
  • I called the Toshiba support with no success. (It could be your new hard disk drive, try to update your bios, pay us 30$ to get more help)

Any advice?

I also tried updating my BIOS (from v1.49 to v1.50) with no more success.

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what did toshiba support say? – Moab Oct 31 '12 at 0:58
Its could be your new hard disk drive, try to update your bios, pay us 30$ to get more help. – Nicolas Oct 31 '12 at 1:16
The ToshibaUpgradeAssistant.exe looks at your bios to be sure it is a qualifying PC, evidently something does not look right when it checks. There is a secondary way to check your serial here – Moab Oct 31 '12 at 2:28
Is that the exact error message you posted? – Moab Oct 31 '12 at 2:29
I will edit the question, but the exact message was "This model can't be upgraded to Windows 7". I also tried to update the BIOS (v1.49 => v1.50) but still got the same message. – Nicolas Oct 31 '12 at 12:57

If you have a legal key, you will have to look for W7 upgrade media (dvd) and use that rather than the toshibacrappa upgader. Media is everywhere, bittorrent, friends, neighbors, relatives, co-workers.

Yours is an upgrade key, so it will not work with all W7 install media, it needs to be upgrade media.

Or go buy another upgrade copy from Fry's or other retailer, or internet store.

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