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I have big problem. My sons friend came the other day and supposedly downloaded a game from IGN site Area51, it asked him to remove back door? using norton internet security. He did this computer crashed and I cannot get it running again. Tried repairing, restoring, emergency back up but it will not load. Running windows 7 loads up to starting windows Dell sign comes up with the F2 F12 options and then it goes down and shows launch repair or start windows normally. This just repeats itself and my windows never actually loads up. Anyone got any ideas how to fix this please?

Thanks for your answer but how do I reinstall windows 7 when the tower came preloaded with no disc? I had just installed Norton 3 days previous so this is my anti virus software

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closed as not a real question by Indrek, Sirex, Bobby, soandos, Diogo Oct 31 '12 at 11:02

It's difficult to tell what is being asked here. This question is ambiguous, vague, incomplete, overly broad, or rhetorical and cannot be reasonably answered in its current form. For help clarifying this question so that it can be reopened, visit the help center.If this question can be reworded to fit the rules in the help center, please edit the question.

I'm guessing this is a dell, what model? Is there a sticker with a serial number on the back or anywhere? – Journeyman Geek Oct 31 '12 at 7:40
Hi yes it is a DELL Inspiron 570 Athlon II X4 630 4GB 1 TB Win 7 H Red Desktop PC if that helps and it does have a serial number on the back – m wright Oct 31 '12 at 12:02

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