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In Microsoft Word 2010, I can't open the printer properties dialog. When I hit Ctrl+P, the print dialog is opened. When I try to click on "Properties" beneath the printer, nothing happens. Any ideas?

The print properties dialog works just fine in other programs, like Firefox or even Outlook 2010. I have one USB and a few networked printers. The problem occurs when opening pre-created documents and new documents.

share|improve this question
Is it a network printer? – CharlieRB Nov 2 '12 at 13:46
Well, I have a couple different printers: one USB, and a few network printers. The printer properties dialog box doesn't work for ANY of them in Word, but it does work for ALL of them in other programs, which suggests to me that the problem is with Word itself. – jrc03c Nov 2 '12 at 14:08
You should edit your question and add those details. – CharlieRB Nov 2 '12 at 14:24
I thought that those details were irrelevant because, as I indicated, the print properties dialog doesn't work in Word but does work in other programs; it seemed to me that networked vs USB had nothing to do with the issue. – jrc03c Nov 2 '12 at 14:29
It helps to know you have multiple printers connected in various ways to rule out network or local connection issues, and keeps people form asking the question. Now...Is this a new problem or has this always happened in Word? Does it happen with all documents? – CharlieRB Nov 2 '12 at 14:39

This is a very localized and can be caused by your specific computer, Office install, printers, etc. This means it will be difficult to give you a definitive answer. What I believe it could be is a compatibility issue. Word supposedly can cause issues with printer properties when in Compatibility Mode.

Here is more info about Compatibility Mode. This article also discusses using the "Check for Issues" feature which might help you find out what it happening.

Here is what you can try...

  1. Check compatibility
  2. Save the document to the new format (docx)
  3. Make sure you have all the updates for Office installed
  4. If you are the only one having this issue, consider a repair of the install
  5. Contact whomever installed Office for you and have them troubleshoot this.
share|improve this answer
Well, the problem occurs even when creating new documents, which, of course, means that it wouldn't be operating in compatibility mode, would it? – jrc03c Nov 2 '12 at 15:32
Again, those are details which would be good to know in order to help troubleshoot this. Move to the next suggestion in my list. – CharlieRB Nov 2 '12 at 15:36

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