Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

I have an HP LaserJet 1320, running off of the HP PCL5 64-bit Universal Driver (Windows 7 Professional, 64-bit).

When printing, anything other than body text is blacked out. I.e. on an email, where the 'To...', 'From...', 'CC...' and 'Subect' are usually shown at the top, there is just a black box. And on Word documents, anything to do with Track Changes is also blacked out.

I have tried restarting the Print Spooler, and reinstalling the printer, but this does not help.

Does anybody know why this is happening?

share|improve this question

2 Answers 2

Does anybody know why this is happening?

No but you can also download from HP either the PCL6 64-bit Universal Driver or the Postscript 64-bit Universal Driver and try each of those. In my experience (I also have a 1320 and Win-7 64-bit), each of these drivers have different bugs.

The versions of Word etc can also make a difference. I have two identical Win-7 PCs bought at the same time, one PC with Word 2010 starter had fewer print problems than the other PC with Word 2007. The PCL6 64-bit Universal Driver seemed to work best.

It's worth noting that the HP1320 printer worked flawlessly with Windows XP 32-bit using many combinations of applications and many combinations of MS/HP × PCL5/PCL6/PS drivers. I don't think the faults lie in the printer itself.


Update: Printer configuration

enter image description here enter image description here enter image description here enter image description here enter image description here enter image description here

share|improve this answer
    
The printer was previously used on Windows 2000 and it worked just fine, so it is definatly related to Win 7 64-bit. As far as I can tell through the HP website though, the Universal PCL6 and Postscript drivers are not available for the 1320. I know the definition of 'Universal' means they should be, but I also know what should be true often isn't in IT!! –  David Gard Nov 2 '12 at 16:55
    
@David: I've installed all three drivers concurrently on Windows-7 64-bit and used them for a HP Laserjet 1320dtn. –  RedGrittyBrick Nov 2 '12 at 20:03
    
I've now added the PCL6 x64 drivers, but when ever Windows automatically installs the printer it still goes for the PCL5 drivers. I've tried installing the printer manually using the PLC6 drivers (and Postscript), but they do not work at all - when I try to print a test page, it doesn't even make it to the queue. Any other tips at all? –  David Gard Nov 6 '12 at 9:41
    
I've updated my answer with screenshots of my printer settings. My 1320 is network attached (built-in JetDirect functionality), if yours is directly attached via USB then obviously settings will be different. I used manual configuration and typed in the IP-address manually (if I remember correctly) –  RedGrittyBrick Nov 6 '12 at 10:10
    
Many thanks. It is indeed attached via USB, but I'm certain the screen shots will help. Will have a look just as soon as I can. –  David Gard Nov 6 '12 at 16:47
up vote 0 down vote accepted

The issue here was complicated slightly by the fact that the printer is also used via Terminal Services. It seems that the LaserJet 1320 will not work via Terminal Services when using the x64 driver, but the P2015 will.

My sad recomendation - update your printer.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.