I bought a sealed copy of Windows 7 Home Premium 64 bit to install on a computer I am building. When I opened the package there was no Certificate of Authenticity (COA) or activation code. Is this normal, or have I been had? If so, what are my options, if any, other than purchasing another copy?
I recently purchased the same product as you, for a system I'm building for a family member. The Certificate of Authenticity (COA) should be on the back of the DVD case. It's a sticker that is meant to be peeled off and affixed to the PC hardware for which the license applies. Below is what my product looks like.
Back of DVD case:
Notice the area I circled in red. This is the COA (yes, a small sticker) and the product key that you need to use to activate Windows 7 is on the COA itself. Of course, I greyed out my license's details; imagine bar codes and hyphenated alphanumeric gobbledygook.
If you didn't get something that looks like that, you probably did not get authentic product. I suggest you first contact the seller to resolve the issue, and failing that, take advantage of any buyer protection you might have. For instance, you could call your credit card company and request a chargeback.
Close-up of a COA:
I think this is a refurbisher pk. With the refurbisher pk you have to be a microsoft registered refurbisher. You sign into your microsoft account and enter this key number and the old product key (XP, Vista, etc) and they give you the new code online.
You need to resell to a refurbisher. The new cost to them is $30 so you need to sell this one for about $20 to make it appeal to them.
protected by Community♦ Nov 20 '14 at 22:28
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