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Word seems to 'bug-out' when previewing a template file from windows explorer's preview pane. The file will display a preview but cannot be opened in word until word.exe process is killed.

This behaviour does not occur on any other type of file. The only information I have seen was this less than helpful post.

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  • First I heard of this (since I don't use the Preview pane), but tested and confirmed. As the MS Tech Support chap said: "it is a design issue, and it will not be fixed". Clearly a bug but supposed to be "by design"? In any case, I don't see any way to get around this, other than by turning Preview off. BTW, no reason to hope it will help, but have you confirmed that 64-bit Office behaves the same way?
    – Karan
    Nov 5, 2012 at 16:10
  • This seems like a pretty serious fault for enterprise customers.
    – Matt
    Nov 6, 2012 at 3:45
  • Yeah it is. Maybe, just maybe, they fixed it in Win8 + Office 2013...
    – Karan
    Nov 6, 2012 at 16:39

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