Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

Came upon this site via Gizmo's Freeware. Thought I would give it a try. As much as I can remember, this is a pretty complete description of the problem and all the steps I've taken to find a solution.

I have two Logitech webcams. The older one is the Quick Cam Communicate Deluxe. The newest is the c920 HD Pro. The Quick Cam one worked fine on XP Pro SP3.

I upgraded to Win7 Pro x64. I tried the Quick Cam and it would not show a picture. I contacted Logitech and after two visits, the second support person said the camera is broken and I needed to replace it. I was a little dubious but I've had it for awhile and so I purchased c920 hoping that this would resolve the problem.

I have been in touch with Skype and Logitech, have followed all of their instructions, and everything about both companies' programs works except for not being able to see a picture on the screen. I can, however bring up some old pictures saved to my computer from past use with the Quick Cam on XP.

Skype did give me a message that something else was using the camera. The responder from Skype sent information about a diagnostic which was supposed to show me what it was. The diagnostic said there wasn't another application using the camera. When I returned that answer, that was the last I heard from them.

I did try the c920 on my wife's computer and it works perfectly. I also tried a different USB port and that didn't help either.

The person who builds all my computers and repairs computers in addition to selling them, gave it a try and was unable to resolve it and he's pretty good. This is everything I can remember about what has happened concerning this problem.

Anyone have an idea?


share|improve this question
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.