Outlook is looking for a smart card
I have seen one such occurance of this problem but with no answer: Outlook is looking for a smart card
I am working on a machine that has a Barclays Business Banking card reader connected. Periodically (once very few minutes) asks for a smart card. If you cancel the request, it disconnects from exchange until you click Send/Receive > Type Exchange password & connect, however this doesn't fix it for long.
If the card reader (
GemPC Pinpad USB Smart Card Reader) is connected the error reads
No valid certificates found. Check that the card is inserted correctly
If I have it disconnected, the error is
Insert a smart card
I have tried disabling encryption between Outlook and Exchange, and set authentication to NTLM to no avail. I have tried Setting up a new profile both with the card reader connected and disconnected.
My next step will be to uninstall the card reader and see if that stops the error, however if it does it's still no fix as the card reader is required.
How do I stop Outlook looking for certificates or credentials from a smartcard?