Take the 2-minute tour ×
Super User is a question and answer site for computer enthusiasts and power users. It's 100% free, no registration required.

The problem I am facing is whenever I start my PC after use login window where it should show the start screen my PC just doesn’t show anything except for a mouse cursor.

I can press CTRL ALT DELETE and go into task manager go into File > Run New Task and then run explorer.exe sometimes this works and start screen becmoes accesible but sometimes I have to repeat it multiple times to make it work or sometimes I just have to restart my PC.

More over while on the black screen and being able to access task manager If I right click processes there and open containing folder that also work I can access all my program/files from there but all that is missing is my desktop and start screen

  • Can anybody help me with this?
  • Plus can anybody tell like for explorer there is explorer.exe is there a .exe file which would start the start screen ?
share|improve this question
add comment

3 Answers

There's a registry key that tells Windows what "shell" to load on startup. Open regedit, and look for the key here: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Make sure that the shell key is set to be explorer.exe.

Source: http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/eba53d03-1dda-4d56-8208-964cdee3b77a/

Update: If there is explorer.exe and csrcs.exe, you should delete csrcs.exe from there.

share|improve this answer
    
its alread set to explorer.exe –  Maven Nov 17 '12 at 21:07
add comment

Open your services application using the CTRL ALT DEL + Run method. You should be able to CTRL F to find explorer.exe in there and make sure that it's running state is set to automatic. This way it will automatically boot when you login.

Usually this gets turned off by a virus so I would suggest doing a full scan of your machine using something like malware bytes and a virus checker such as security essentials.

share|improve this answer
add comment

I found that in at least one case, the HKEY_LOCAL_USER one had been modified. So also check:

HKEY_LOCAL_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

There might also be a "Shell" key in there. For my case it was there and had the value of cmd.exe. I changed it to explorer.exe to fix it as stated above.

share|improve this answer
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.