I work as a PC Technician and recently came upon some bother with a customer. The machine a Dell Inspiron 1525 was brought to me with a wireless issue but the user refuses to listen to me, can anyone put my mind at ease and tell me my troubleshooting was ok?
Machine was tested, Wireless card switch was disabled, re enabled and wireless card was active, connected to the internet and tested download 2GB file and streaming. Restarted Machine 4 times,ran downloads and streaming again Shut-down machine and restarted, ran downloads and streaming again Handed machine back to customer.
Customer comes back reporting machine was not working Tested machine on my wireless all day for 8 hours
Customer reported wireless issue again Tested machine overnight - no issue Ran Memory Diagnosis, Device Manager reported no issue.
Customer rings dell, service engineer calls out Dell determine wireless card at fault. Dell replace Wireless Card and Motherboard Customer reports no issue with laptop
Customer rings me threatening to sue for motherboard and wireless replacement. I ring dell who refuse to tell me troubleshooting steps to determine either wireless card or motherboard was at fault.
16 Hours Operational on my Wireless network User error either with computer operation or with users wireless network Dell replaced motherboard and wireless card to cover their asses.